Web Hosting – Acceptable Use Policy (AUP) - StormHoster

Web Hosting – Acceptable Use Policy (AUP) - StormHoster

Web Hosting – Acceptable Use Policy (AUP)

This Acceptable Use Policy (the “Agreement”) governs your use of hosting and related services (“Services”) provided by StormHoster (referred to as “StormHoster,” “we,” “us,” or “our”). By using our Services, you (“you” or “your”) agree to comply with this Agreement. This Agreement is in addition to StormHoster’s Terms of Service (“TOS”), which are incorporated herein by reference.

1. Sharing of Information

By using our hosting plans, you acknowledge and agree that StormHoster may share your personal information with its partners as necessary to provide you with the selected products and services. This information may include:

  • Information voluntarily provided by you to receive newsletters and marketing communications.
  • Aggregated tracking information to tailor content and improve services.

We do not disclose individual user information to third parties except as required by law or as specified in our Privacy Policy. Your name and other details may be shared with registries such as the American Registry of Internet Numbers (ARIN) in accordance with their policies.

2. User Obligations

You represent and warrant that your content:

  • Does not violate any applicable laws or regulations or infringe any intellectual property rights.
  • You own or have the necessary permissions to use the content hosted on StormHoster servers.
  • Will not be used for any illegal activities.

You grant StormHoster permission to cache your content, including third-party content, to optimize service delivery. This caching does not infringe on your or any third party’s intellectual property rights.

3. Network Interruptions

StormHoster will make best efforts to maintain uninterrupted Internet service for your account. However, downtime may occur due to various reasons beyond our control, such as equipment failure or natural disasters. We are not liable for damages arising from such interruptions, including indirect or consequential damages.

4. Accounts

This Agreement applies to all accounts associated with your principal account. You are responsible for all activities conducted through your account and must ensure compliance with this Agreement by all users.

5. IP Address

StormHoster assigns you an Internet Protocol (“IP”) address as part of our services. This IP address remains the property of StormHoster, and you may use it only as permitted by us.

6. Payment Terms

Refunds are available under specific conditions, such as cancellation within the initial 30 days for certain plans. Payments must be made promptly, and failure to pay may result in service suspension or termination.

7. Secure Shell (“SSH”) Access

You may request SSH access, which will be provisioned with certain restrictions to prevent misuse. Violation of these restrictions may lead to account termination.

8. Prohibited Activities

You agree not to engage in activities including but not limited to:

  • Violating laws or regulations.
  • Spamming or sending unsolicited commercial email.
  • Unauthorized access to servers or other accounts.
  • Hosting malicious software or participating in denial of service attacks.

We reserve the right to investigate and take action against any prohibited activities, including suspension or termination of services without refund.

9. Email and Anti-spam Policy

You must comply with the CAN-SPAM Act and other regulations regarding bulk email. Unsolicited email or spamming activities are strictly prohibited.

10. Additional Acceptable Use Policy for Virtual Accounts

Includes provisions for server resource usage limits and acceptable use policies specific to shared and reseller hosting accounts.

11. Additional Acceptable Use Policy for VPS Accounts

Covers traffic usage, disk space limits, and additional services specific to Virtual Private Server (VPS) accounts.

12. Storage and Security

You are responsible for maintaining the security and confidentiality of your account and content. Use of our services for data backup or archiving purposes is prohibited.

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