At StormHoster, we prioritize customer satisfaction and strive to deliver the best hosting experience possible. This refund policy outlines the terms and conditions for requesting a refund. Please read it carefully to understand what services are eligible for a refund.

1. Refund Eligibility

Hosting Services Refund Policy

We offer a 30-day money-back guarantee exclusively for our web hosting services. If you are not satisfied with your hosting plan within the first 30 days of purchase, you are eligible for a full refund, no questions asked. This applies to:

  • Shared Hosting
  • VPS Hosting
  • Cloud Hosting
  • Reseller Hosting

Non-Refundable Services

The following services are non-refundable under any circumstances:

  • Domain Registrations and Renewals: Once a domain name is registered or renewed, it cannot be refunded. This is due to the nature of domain registration with governing bodies.
  • SSL Certificates: Once an SSL certificate is issued, it is non-refundable.
  • Custom Development Services: Web development, CRM development, chatbot development, and other custom software services are non-refundable once the work has begun.
  • Digital Marketing Services: SEO, off-page SEO, social media marketing, and other digital marketing services are non-refundable after the service has commenced.

2. Conditions for Hosting Refunds

  • Refund requests must be made within 30 days from the date of purchase.
  • After 30 days, hosting plans are non-refundable.
  • To be eligible for a refund, the customer must provide relevant invoice details or order numbers at the time of the request.
  • Refunds are processed only if the customer has complied with our Terms of Service and has not violated any of our policies.

3. How to Request a Hosting Refund

To request a refund for hosting services, follow these steps:

  1. Contact our Customer Support Team via ticket or email at support@stormhoster.com.
  2. Include your invoice number, order number, and the reason for requesting a refund.
  3. Our team will review your request and provide a resolution within 7 business days.

4. Refund Process

  • If approved, the refund will be issued to the original payment method used during the purchase.
  • Refunds typically take 5-10 business days to appear, depending on your bank or payment provider.

5. Refund Denial Reasons

Refunds will not be processed under the following conditions:

  • The refund request is made after 30 days for hosting services.
  • The refund request is for non-refundable services such as domain registrations, SSL certificates, or custom services.
  • The customer has violated our Terms of Service or Acceptable Use Policy.

6. Downtime and Service Interruptions

We understand that server downtime can be frustrating. While we strive to maintain 99.9% uptime, server downtime does not qualify for a refund beyond the first 30 days. If you experience downtime, please contact our Support Team for assistance, and we will resolve the issue as soon as possible.

7. Cancellation Policy

  • You may cancel your hosting service at any time through your client portal or by submitting a cancellation request via email or ticket.
  • If you cancel within the 30-day refund period, you will be eligible for a full refund for hosting services only.
  • After the 30-day period, cancellation will not result in a refund, and your service will be terminated at the end of the current billing cycle.

8. Contact Information

For any questions or concerns about our refund policy, please contact us:

Email: support@stormhoster.com
Phone: +92.313.791.1008
Address: Office # 817, 8th Office Floor, Al Hafeez Heights, Opposite Hafeez Center, 65 D1, Ghalib Road, Gulberg III, Lahore