1. Refund Eligibility:
We at StormHoster understand the importance of customer satisfaction and strive to provide reliable domain and hosting services. Our refund policy applies to the following scenarios:
a. Domain Services:
Domain registrations, transfers, and renewals are generally non-refundable.
In case of registration errors or technical issues caused by our system, refunds will be considered on a case-by-case basis.
b. Hosting Services:
Shared Hosting, VPS Hosting, and Dedicated Server plans are eligible for refunds within the specified refund period.
2. Refund Period:
For hosting services, customers are eligible for a full refund within 7 hours from the date of purchase.
After the refund period has passed, no refunds will be issued for hosting services.
3. Eligibility for Refunds:
Refunds are applicable to the hosting plan cost only and do not cover additional services, domain registrations, add-ons, or any fees associated with the use of third-party services.
4. Non-Refundable Situations:
Domain-related fees, including domain registrations, transfers, and renewals, are non-refundable.
Refunds will not be issued for services that have violated our Terms of Service or Acceptable Use Policy.
Refunds will not be provided if the customer's account is suspended or terminated due to policy violations.
5. Requesting Refunds:
To request a refund, customers must submit a refund request through our support ticket system or contact our customer support team via email or phone within the refund period.
6. Refund Processing:
Once a refund request is received, it will be reviewed by our team within 15 business days.
Approved refunds will be processed using the original payment method.
Processing times for refunds may vary based on the payment gateway and financial institutions involved.
7. Partial Refunds:
In cases where add-on services were purchased along with the hosting plan, the cost of those add-ons will be deducted from the refund amount.
8. Chargebacks and Disputes:
If a chargeback or payment dispute is initiated by the customer without first contacting our support team, the customer's account may be suspended until the dispute is resolved.
Modifications to the Refund Policy:
StormHoster.com reserves the right to modify, change, or update the refund policy at any time. Customers will be notified of any changes through our website or email communication.
By using our services, customers agree to abide by this refund policy. For any questions or concerns regarding refunds or our services, please contact our customer support team at [email protected].