INFORMATION IN ACCORDANCE WITH REGULATION (EU) 2022/2065 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL from 19 October 2022 (Digital Services Act)
Contact Points for Recipients of Services
For inquiries, support, complaints, and general requests regarding our services, you can find all relevant contact points here: StormHoster Support.
Restrictions for Recipients of Our Services
For information about restrictions applicable to recipients of our services, please refer to our Terms and Conditions, particularly sections related to service limitations and user responsibilities. These can be found at: StormHoster Terms and Conditions.
Content Moderation and Restrictions of Recipient Content
Form for Reporting Illegal Content:
If you need to report illegal content or abuse, please use our abuse reporting form: Report Abuse.
Language of Communication:
We provide support and communication in English and Urdu.
At StormHoster, we perform content moderation and restrictions based on established industry practices regarding web hosting services. Our procedures take into account legal guidelines concerning liability for unauthorized third-party content. If we are made aware of such content (“notice and take down”), we adhere to the guidelines outlined in Article 6 para. 1 of the DSA (Digital Services Act).
Procedures for Addressing Reports of Illegal Content
Upon receiving a report of illegal content or gaining knowledge of it through other means, we will promptly inform the customer about the reported issue. We request that the customer removes the content immediately and provides a response confirming the action taken.
Customers should inform us whether they have removed the reported content and how they handled it. If the customer believes the report was made in error, they are encouraged to respond with an explanation. We will supply a standardized response form for this purpose, alongside a reasonable deadline for compliance, in accordance with legal regulations.
If the deadline passes without a response from the customer, we will issue an automated reminder. StormHoster’s Abuse Team reserves the right to temporarily suspend access to the customer’s IP address associated with the reported content until the issue is resolved. The IP suspension will remain until the customer has either removed the content or submitted an explanation to the Abuse Team.
Unlocking a Suspended IP Address
The legal basis for these actions is Article 6 para. 1 of the DSA and point 8.4 of our Terms and Conditions. Customers may submit a request to have the IP suspension lifted at any time by confirming in writing that they have addressed the reported content or by providing a suitable explanation.
Unlock requests can be submitted through the customer account portal. To maintain the integrity of our network, we collaborate with organizations that maintain blacklists. If an IP associated with a StormHoster customer is registered on a blacklist, the customer will receive an abuse notification similar to the previous descriptions.
Monitoring and DDoS Protection
We actively monitor the metadata of outgoing data packets to identify and mitigate potential network scans and DDoS attacks. Our team analyzes this metadata to ensure that all outgoing packages serve their intended communication purposes. If we determine that any sent packages are not functioning as expected, we will notify the customer of potential abuse.