Data Retention and Account Termination Policy
At StormHoster, we value your data and are committed to ensuring that you have access to it during your hosting subscription. However, it is essential to understand our policies regarding data retention after your account expiration. This policy outlines the procedures that follow the expiration of your hosting account.
1. Account Expiration
When your hosting subscription expires, your account will be temporarily suspended, and you will no longer have access to your website or associated services. We encourage our clients to renew their accounts promptly to avoid any interruptions.
2. Data Retention Period
After the expiration of your account, you will have a grace period of 30 days to retrieve your data. During this time, your data will remain on our servers, and you can request a backup or restore access to your account.
3. Backup Fee
To retrieve your data after account expiration, a backup fee will be applied. This fee covers the costs associated with retrieving and providing access to your data. Please note that this fee must be paid before any data can be restored.
4. Permanent Account Termination
If you do not renew your account or retrieve your data within the 30-day grace period, your account and all associated data will be permanently terminated. Once this period has elapsed, we will no longer retain your data on our servers, and it cannot be recovered.
5. Importance of Timely Action
To ensure the safety and availability of your data, we urge clients to take timely action upon expiration. Whether you choose to renew your account or retrieve your data, acting within the 30-day grace period is crucial.
6. Contacting Support
If you have any questions regarding this policy or need assistance with your account, please do not hesitate to reach out to our support team. We are here to help you navigate any concerns and ensure a smooth experience.
Conclusion
At StormHoster, we strive to maintain the highest standards of service and data management. By understanding our Data Retention and Account Termination Policy, you can make informed decisions regarding your hosting account and data security. Thank you for choosing StormHoster as your hosting provider.